REFUND POLICY
At CustomWhim, every item is handmade and made-to-order with care. Because of the personalized nature of our products, we do not accept returns or exchanges unless an item arrives damaged, defective, or there was an error on our part.
Damaged or Incorrect Orders
Please inspect your order upon arrival and contact us within 7 days if you receive:
• A damaged item
• A defective product
• The wrong item
To help us resolve the issue quickly, please include clear photos of the product and packaging.
Return Requests
To request support regarding your order, please contact us at:
If your request is approved, we will provide return instructions if necessary. Please do not send items back without contacting us first.
Non-Returnable Items
Because our products are personalized and handmade, the following items cannot be returned or exchanged:
• Custom or personalized products
• Sale items
• Gift cards
Refunds
Once we review your request, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method. Please note that banks and credit card providers may take additional time to process the refund.
If you have any questions, feel free to contact us anytime at contact@customwhim.com.